Configure Connector Action: Call Detail

Call Detail connector provides the following actions:

Add a Custom Tag
Log Customer Feedback
Get a Tag by Name

1. Add a Custom Tag

Add a custom key-value tag to your call details.

REQUIRED INPUTS
- Transaction UUID: Transaction UUID of the ongoing call
- Key
- Value
NO OUTPUT

In order to add a custom tag, follow these steps below:

1. Select Add a Custom Tag > click (+) icon at a position you want to add

2. Configure parameters > Add

Transaction UUID (Suggestion: Trigger Event > Incoming Call Transaction UUID)

Key: Type your tag key.

Value: You can type your tag value or use the output of previous actions.
Click dashes icon to choose outputs of previous actions:
- Outputs of previous actions: will be at the top of the list.
- Trigger Event: Outputs of the initial Trigger.

Other available parameters:
- Execution Properties:
  - Execution Start At: the time this flow is triggered.
  - Execution UUID: Execution identity number.
  - Idempotency Key.
- Function:
  - Generate random UUID: to generate a random UUID for each action.
  - Format Datetime: to convert timestamp into a particular format.
  - Duration Between:
    - First DateTime: Execution Properties > Execution Start At.
    - Second Datetime: Function > Current Timestamp.

2. Log Customer Feedback

This action is normally used for collecting your customers’ quality assessments and log their feedback in your call details.

REQUIRED INPUTS
- TxnUuid: Transaction UUID of the call that needs to be scored
- Feedback score
NO OUTPUT

In order to configure Log Customer Feedback action, follow these steps below:

1. Configure Gather Input

You need to have a gather input step in order to collect customer feedback.

Step 1: Select Gather Input under Voice connector > click (+) icon at a position you want to add.

Step 2: Choose Call Transaction UUID: (Suggestion: Trigger Event > Incoming Call Transaction UUID)

Step 3: Type your messages to play to the callers

You can have multiple messages in different languages if needed.

Step 4: Configure Maximum Digits Allowed > Add

2. Configure Log Customer Feedback

This step is to log customer feedback to your call details.

Step 1: Touch Log Customer Feedback > click (+) icon under Gather Input.

Step 2: Choose Call Transaction UUID to Score
Click dashes icon > Trigger Event > Incoming Call Transaction UUID

Step 3: Configure Feedback Score > Add
Click dashes icon > Gather Input > User’s Input Digits > Add

3. Get a Tag by Name

By default, a Custom Tag does not have any output. Hence, if you want to get value of the tag which has already been set previously in your flow and use its value as an output for later actions, you need to use this Get a Tag by Name action.