Configure Auto Failover Process for Desktop App
This is the auto-failover process for the SIP enterprise, which BizPhone server will return sip account to the desktop app – same username/password but different IP addresses for different networks. ...
Read MoreCommon Error Messages
There may have certain circumstances users might encounter when using the app. Here are some error messages and what they mean: “Domain not found” “Access denied” “Unable to login (error_login_no_biz)” Tip: ...
Read MoreSubmit Diagnostic Report
When you encounter an issue with Bizphone app, users can submit a Diagnostic report for the Technical team to investigate further. Mac Step 1: Login to Bizphone App > Click ...
Read MoreSwitch Caller ID
In Bizphone Settings, users can switch the current CallerID to other assigned CallerIDs (if any) Mac 1. Touch Bizphone window > click Bizphone on the toolbar at the top of the screen ...
Read More3-way Conference Call
3-Way Conference Call feature lets users talk with 2 participants at the same time using Bizphone Application.Please follow the steps below: Desktop App – Window Step 1 Call the first ...
Read MoreCall Pickup
To directly pick up the call of any extension, press: Pickup prefix+ Extension key + # Example: The Pickup prefix is *10 Pick up the call that is ringing at Ext 201, press *10201# ...
Read MoreCall Transfer
1. Transfer Call During a phone call, users can do a Blind Transfer or an Attended Transfer to: Internal Extension A number from the Contact External Phone Number Once the ...
Read MoreCall Waiting
In order for Bizphone users to be notified that another caller is trying to get through their line while they are currently engaged on a call, the Call Waiting feature ...
Read MoreCall Hold & Mute
Call Hold / Retrieve Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.In order to do so: ...
Read MoreAnswer an incoming call
Upon logging in to the BizPhone Desktop App, you are now able to start making and receiving calls. Pick up a call When there is an incoming call, a window ...
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