Configure Auto Failover Process for Desktop App

This is the auto-failover process for the SIP enterprise, which BizPhone server will return sip account to the desktop app – same username/password but different IP addresses for different networks. ...

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Common Error Messages

There may have certain circumstances users might encounter when using the app. Here are some error messages and what they mean: “Domain not found” “Access denied” “Unable to login (error_login_no_biz)” Tip: ...

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Submit Diagnostic Report

When you encounter an issue with Bizphone app, users can submit a Diagnostic report for the Technical team to investigate further. Mac Step 1: Login to Bizphone App > Click ...

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Switch Caller ID

In Bizphone Settings, users can switch the current CallerID to other assigned CallerIDs (if any) Mac 1. Touch Bizphone window > click Bizphone on the toolbar at the top of the screen ...

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3-way Conference Call

3-Way Conference Call feature lets users talk with 2 participants at the same time using Bizphone Application.Please follow the steps below: Desktop App – Window Step 1 Call the first ...

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Call Pickup

To directly pick up the call of any extension, press: Pickup prefix+ Extension key + # Example:  The Pickup prefix is *10 Pick up the call that is ringing at Ext 201, press *10201# ...

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Call Transfer

1. Transfer Call During a phone call, users can do a Blind Transfer or an Attended Transfer to: Internal Extension A number from the Contact External Phone Number Once the ...

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Call Waiting

In order for Bizphone users to be notified that another caller is trying to get through their line while they are currently engaged on a call, the Call Waiting feature ...

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Call Hold & Mute

Call Hold / Retrieve Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.In order to do so: ...

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Answer an incoming call

Upon logging in to the BizPhone Desktop App, you are now able to start making and receiving calls. Pick up a call When there is an incoming call, a window ...

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