MS Teams Auto-Attendant
Introduction: Auto-attendant is an IVR service that allows users to set up menu options to route the calls based on caller inputs.It provides a series of choices that guide callers to ...
Read MoreMS Teams Call Queue
Introduction: Call queue provides a method of routing callers to people within the organization who can help with a particular issue or question. Calls are distributed one at a time to the ...
Read MoreMS Teams Delegation
Introduction: MS Teams Delegation is mainly used in a Boss/Secretary use case. When a user is assigned as a Delegate, they can: Make calls on behalf of the people they support. When the ...
Read MoreMS Teams Call Transfer
During an active call, users will have these options available: Transfer Now: Allows users to transfer the call blindly. Consult then Transfer: Using MS Teams Directory on desktop or mobile, ...
Read MoreMS Teams Voicemail
Configure voicemail settings By default, Teams will play your voicemail greeting and allow the caller to record a message. You will have the options below: Let the caller record a ...
Read MoreMS Teams Call Forwarding
This feature allows you to forward the incoming calls to one of the following options: Voicemail New number or contact My Delegates Call Group Click HERE for detailed instruction.
Read MoreIntegrated Instruction
A. Pre-requisites: 1. Bizphone: MS Teams License Number 2. Microsoft Teams Licenses: Licenses for Domain Verification: Office 365 E1 Office 365 E3 Office 365 E5 Microsoft E3 Microsoft E5 Microsoft ...
Read MoreIntroduction
What is MS Teams? Microsoft Teams was launched in 2017 and it is an upgraded version of Skype for business and Microsoft Lync. It is a persistent chat-based collaboration platform ...
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