MS Teams Auto-Attendant

Introduction: Auto-attendant is an IVR service that allows users to set up menu options to route the calls based on caller inputs.It provides a series of choices that guide callers to ...

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MS Teams Call Queue

Introduction: Call queue provides a method of routing callers to people within the organization who can help with a particular issue or question. Calls are distributed one at a time to the ...

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MS Teams Delegation

Introduction: MS Teams Delegation is mainly used in a Boss/Secretary use case. When a user is assigned as a Delegate, they can: Make calls on behalf of the people they support. When the ...

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MS Teams Call Transfer

During an active call, users will have these options available: Transfer Now: Allows users to transfer the call blindly. Consult then Transfer: Using MS Teams Directory on desktop or mobile, ...

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MS Teams Voicemail

Configure voicemail settings By default, Teams will play your voicemail greeting and allow the caller to record a message. You will have the options below: Let the caller record a ...

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MS Teams Call Forwarding

This feature allows you to forward the incoming calls to one of the following options: Voicemail New number or contact My Delegates Call Group Click HERE for detailed instruction.

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Integrated Instruction

A. Pre-requisites: 1. Bizphone: MS Teams License  Number  2. Microsoft Teams Licenses: Licenses for Domain Verification: Office 365 E1  Office 365 E3 Office 365 E5  Microsoft E3 Microsoft E5  Microsoft ...

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What is MS Teams? Microsoft Teams was launched in 2017 and it is an upgraded version of Skype for business and Microsoft Lync. It is a persistent chat-based collaboration platform ...

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