Zendesk Integration
With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab Zendesk Fill in the required information Save Sub domain It is the unique web address ...
Read MoreAgileCRM Integration
With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab AgileCRM Fill in the required information Save Sub domain It is the unique web address ...
Read MoreWebhook Integration
Webhook is an API concept that’s growing in popularity. It (also called a web callback or HTTP push API) is a way for an app (Virtual Line) to provide other applications ...
Read MoreHTTPS Notification Integration
With this Integration, HTTPS Notification will generate and send a ticket to a defined URL whenever your Virtual Line has an incoming call. Select Integration tab HTTPS Notification Fill in the required Information ...
Read MoreFreshdesk Integration
With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call. Select Integration tab Freshdesk Fill in the required information Save 1. Sub domain It is the unique web ...
Read MoreBlock Unwanted Calls
To block calls from specific numbers, follow the steps below: Select Blacklist Choose Block a number Input the number Add
Read MoreBasic Call Flow Templates
Template 1: Office hours (Auto-attendant Press Key Flow) File 1 (.json) Incoming call => Welcome Message => Select option (#1 sales or #2 support) => Forward to different numbers => ...
Read MoreSet Up Work Schedule
To set up the Work schedule, follow the steps below. Go to Configuration Choose Work time Set Work time and Public Holiday Apply this setting to all work schedules (optional) 1. Set Time zone 2. Set a ...
Read MoreConfigure Virtual Line Flow: Forward to
In this section, users are allowed to redirect the incoming call to the previous block if numbers in the current block miss the call.To set up it, please follow the ...
Read MoreConfigure Virtual Line Flow: Webhook
In this section, users can deliver Virtual Line data to other applications as it happens, meaning you get data immediately. Data can be user-defined parameters, global context variables, and block ...
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