Configure Virtual Line Flow: Confirm
In this section, the caller can confirm their action by pressing 1 or go back to the previous step by pressing any other digits. To set up, please follow the ...
Read MoreConfigure Virtual Line Flow: Transfer Call
In this section, users are allowed to transfer the Incoming calls from their Virtual Line number(s) to: Other Phone numbers Bizphone extensions(s) Wallboard queue(s) Transfer options Phone Numbers Key in the ...
Read MoreConfigure Virtual Line Flow: Set condition
n this section, if calls satisfy the setup conditions, they will be forwarded to the specified destination.To set up, please follow the steps below.Tip:You can create more than one condition ...
Read MoreConfigure Virtual Line Flow: Play message only
In this section, users can add or attach an automated message for the callers to hear.To set up, please follow the step below: Choose Play message only command. Fill in your message ...
Read MoreConfigure Virtual Line Flow: Record call and notify
In this section, users are allowed to set: Missed call Notification via Email Missed call Notification via SMS Missed call Notification via Webhook Voicemail Missed call Notification via Email Key in the Email address that ...
Read MoreConfigure Virtual Line Flow: Gather Input
In the Gather input section, users are allowed to: Add a greeting message to gather Callers’ Input For example: Press 1 for sales Press 2 for support Etc. In order ...
Read MoreConfigure Virtual Line Call Flow
Edit and Deploy Edit Flow Select the Line that you want to make changes. Choose Edit button on the top left corner to start editing. Activate the new version of the flow ...
Read MoreHow to make the Changes to take effect in Virtual Line
The Virtual Line presents the Maker-Checker process, in which every change made in the flow must be approved and deployed by the Owner/Admin; otherwise, the changes are just saved as Draft. Process: ...
Read MoreChecklist: After Purchasing Virtual Line
Below is a checklist of steps to take after purchasing a Virtual Line subscription: Create a Call Flow Assign DID call flow How to Make the Changes take effect Configure ...
Read MoreAssign DID numbers to Virtual Line
Note: Virtual Line – Professional Plan (Basic plan) supports only 1 DID at the beginning to receive Incoming calls. Need to purchase a new subscription or upgrade the plan to ...
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