Configure Virtual Line Flow: Confirm

In this section, the caller can confirm their action by pressing 1 or go back to the previous step by pressing any other digits. To set up, please follow the ...

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Configure Virtual Line Flow: Transfer Call

In this section, users are allowed to transfer the Incoming calls from their Virtual Line number(s) to: Other Phone numbers Bizphone extensions(s) Wallboard queue(s) Transfer options Phone Numbers Key in the ...

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Configure Virtual Line Flow: Set condition

n this section, if calls satisfy the setup conditions, they will be forwarded to the specified destination.To set up, please follow the steps below.Tip:You can create more than one condition ...

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Configure Virtual Line Flow: Play message only

In this section, users can add or attach an automated message for the callers to hear.To set up, please follow the step below: Choose Play message only command. Fill in your message ...

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Configure Virtual Line Flow: Record call and notify

In this section, users are allowed to set: Missed call Notification via Email Missed call Notification via SMS Missed call Notification via Webhook Voicemail Missed call Notification via Email Key in the Email address that ...

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Configure Virtual Line Flow: Gather Input

In the Gather input section, users are allowed to: Add a greeting message to gather Callers’ Input  For example:  Press 1 for sales Press 2 for support Etc. In order ...

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Configure Virtual Line Call Flow

Edit and Deploy Edit Flow Select the Line that you want to make changes. Choose Edit button on the top left corner to start editing. Activate the new version of the flow ...

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How to make the Changes to take effect in Virtual Line

The Virtual Line presents the Maker-Checker process, in which every change made in the flow must be approved and deployed by the Owner/Admin; otherwise, the changes are just saved as Draft. Process: ...

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Checklist: After Purchasing Virtual Line

Below is a checklist of steps to take after purchasing a Virtual Line subscription: Create a Call Flow Assign DID call flow  How to Make the Changes take effect Configure ...

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Assign DID numbers to Virtual Line

Note: Virtual Line – Professional Plan (Basic plan) supports only 1 DID at the beginning to receive Incoming calls. Need to purchase a new subscription or upgrade the plan to ...

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