Workflow Command: Record call and notify
In this section, users are allowed to set: Missed call Notification via Email Missed call Notification via SMS Missed call Notification via Webhook Voicemail Missed call Notification via Email Key in the Email Address received ...
Read MoreWorkflow Command: Transfer Call
In this command, users are allowed to transfer the incoming calls from their Auto Attendant number(s) to: Physical SIM (if any) Other phone numbers User extensions(s) Call Center queue(s) Physical ...
Read MoreConfigure a Workflow
Only the Owner/Admins can access and configure Auto Attendant workflow. 1. Configure a workflow In order to start configuring the Auto-Attendant workflow, follow the steps below:1. Click the icon on the top ...
Read MoreWorkflow Command: Gather Input
In the Gather Input command, users are allowed to: Add a greeting message to gather callers’ input. For example: Press 1 for Sales Press 2 for Support Etc. Step 1: ...
Read MoreSet Up Work Time
To set up Work Time, follow the steps below:Go to Configuration > Choose Work time > Set Work time and Public Holiday > Apply this time to all work schedules (optional) > Save 1. Go to Work ...
Read MoreAssign Number & Concurrent Call Addon Licenses to an Auto Attendant Base License
In order to assign a number addon license to an Auto-Attendant Base License, follow the steps below: 1. Click on the profile icon on the top left of the screen ...
Read MoreChecklist: After Purchasing Auto Attendant
Below is a checklist of steps to take after purchasing an Auto Attendant Base License: Assign a number to an Auto Attendant Base License Set up Work Time Configure a ...
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