Create a Number List for Outbound Call Campaign
The list of number is required when you want to use the Outbound call feature of Wallboard. In order to create a number list, follow the steps below: 1. Configure outbound ...
Read MoreTransfer Call in Wallboard
If you receive a call to your queue and the customer actually wants to talk to another agent/queue who is handling the case, follow the steps below: Transfer to another ...
Read MoreOutbound Call Center
Wallboard Outbound call feature allows you to make call to bulk of destinations with one click.Make sure you have the Outbound add-on in Wallboard subscription.As the feature is available in Outbound only, ...
Read MoreGeneral settings
This section allows you to configure the general settings and the integration to your CRM system. Below are the items that you can configure in this section.Go to Wallboard > Settings: A. General: ...
Read MoreQueue management: Post Call Survey
Post Call Survey allows the system to send an SMS to the callers to gather their feedback after their calls to your Call Center finish. This feature provides a tool for ...
Read MoreActivities Log
This page shows the agents’ activities within the filtered period.Go to Wallboard app > Activities Log > Filter by date and agent > View and export (if required) Information: Agent Name Status Remark of ...
Read MoreQueue management: Dial Plan
Note: The dial plan applies for callback calls. Go to Wallboard > Queue management > Settings > Dial plan > Configure > Update:For example: if you want to call SG numbers without dialing 65, please configure a dial plan as below: If ...
Read MoreQueue management: Action Events – Queue’s Capabilities
Go to Wallboard app > Queue management > Settings > Action events: 1. Maximum Queue Size: Default value =-1: meaning a large number of callers (unlimited) can be in the queue. Max value can be set in the ...
Read MoreQueue management: Voicemail and Callback
Go to Wallboard > Queue management > Settings > In queue message > Voicemail and Callback: 1. Voicemail: What is Voicemail?A voicemailis an electronically stored voice message that is left by a caller to be retrieved later by the ...
Read MoreQueue management: On hold music
Go to Wallboard > Queue management > Settings > In queue message > Music on hold: Background sound (5MB Max) Marketing message: You can either upload an mp3 file or type in the marketing message. Click on button to add more messages. ...
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