Go to Bizphone App > Extensions > User > Click to select an extension:

1. Basic information

  • Key: the extension number which is used for internal calls and configuration.
  • Label: Name of the extension
  • Passcode: a chain of digits that users have to press when they call to a specific destination.
    • Dial the number
    • Enter the passcode after the prompt message.
    • Call connected.
    • Find out more about how passcode works with Outbound Rule.
  • Hot Desking: click HERE for details.
  • Debug mode: if this toggle is turned on, users using Mobile and Desktop App will be able to submit app logs whenever they face problems with our apps. This will help our technical team to fix your issue faster. To submit the app log for Bizphone Mobile/Desktop App, click HERE for details.​

2. Assignee

User > Settings > Choose a member to assign > Assign the type and role > Save
Click HERE for Types and Roles of Bizphone Extension.

3. Activated Devices

One user can activate the Bizphone service on up to 3 different devices: IP Phone, Mobile Phone, and Desktop.
User > Activated Devices > Select device > Activate
To sign in to your Desktop/Mobile App, please use the same ID of your account (your email address and your configured password).

Used for Auto-provision feature. This status will only be changed to <Device Name – Mac Address> if the IP Phone License is registered by the auto-provision function.

  • TLS is Transport Layer Security – a security function. 
  • By default, our system will use UDP & TCP (TCP and UDP are the most commonly used connection protocols for data travel on the Internet).
  • However, if your device supports TLS to enable e-commerce transaction security on the Web, which required encryption to protect customers’ personal data, as well as authentication and integrity guarantees to ensure a safe transaction, you can enable TLS function on the Bizphone portal so that whenever you make/receive calls, TLS will encrypt them to secure the connection. The call will not be captured by anybody in the system environment.

4. Incoming call device

Users must have the appropriate License to set up Activated devices in order to receive incoming calls.
  1. User can receive incoming calls through:
    • IP Phone
    • Bizphone Mobile App
    • Bizphone Desktop App
  2. Calls can also be forwarded to:
    • To 1 Number
    • To Extensions
    • *VIP list: The incoming calls from this list will not be forwarded. 
  3. In case, the extension is mapped to a Bizphone Gateway, all incoming calls will be directed to the SIP account. 

User can receive incoming calls through:
  • IP Phone
  • Bizphone Mobile App
  • Bizphone Desktop App

  • All of the incoming calls will be forwarded to 1 phone number and/or multiple extensions.
  • When call forwarding is enabled, you won’t receive calls on any of your activated devices.
    • VIP list: the incoming calls from phone numbers and/or extensions in this list won’t be forwarded. Those devices enabled before this Call Forwarding function was activated will receive those calls. 
      • Use case: Calls are currently received via IP Phone and Mobile App on Ext 100. Now she only wants to receive calls from +6531234567 & +6569876543. All other incoming calls will be directed to extensions 101, 102 and 103.
        • Setup Guide:
          1. Turn on Call Forwarding
          2. Turn on To extensions: add ext 101, 102, 103 to forward all the calls to them.
          3. Turn on VIP list: add +6531234567 & +6569876543
          4. Save change
        • Now calls from +6531234567 & +6569876543 will go directly to ext 100’s IP Phone & Mobile App. All other incoming calls will be forwarded to ext 101, 102 and 103.

  • When this feature is enabled, the user won’t be able to receive or forward any calls.

5. Caller ID

Caller Identification (Caller ID) is the number displayed on recipient’s phone.
  • User existing caller ID: choose one caller ID among the purchased DIDs (from subscriptions) and registered mobile number. The callerID is fixed.
  • Assign Caller ID: Admins can assign a list of caller IDs to the user. Users can only choose one number from the assigned caller ID list as his/her caller ID.
  • Randomize caller ID: CallerID is randomized every time you make a call.
  • Request new caller ID: if you want to rebrand your own numbers, key in a number and save changes. We’ll be notified and support you.

Users can determine which caller ID will be displayed on the transferred/forwarded destination. 
There are 2 options:
  • Ext Key/Assigned CallerID: extension number (for internal) or the extenstion’s assigned CallerID (for external).
  • Caller Number: the original caller number.

6. Usage Limit

This option is only available for Normal Extension.
Owner/Admins can control their members’ usage by setting a usage limit for each extension.

No limitation in the using amount.

  • Each month, the user is only allowed to use up to the set amount.
  • This amount will reset on the first day of the month.
  • Each month, the user is only allowed to call within the set amount of time.
  • This amount will reset on the first day of the month.


7. No Answer Settings

This option is only available for Normal Extension.
In the case the extension is a block in Virtual Line, the no-answering rules only work when this extension is the last step of the flow. If it has any next step, these No Answer Settings will be ignored.
To set up, please follow the instructions below:
Choose an Action:
  1. Forward call to a number
  2. Simply hang up the incoming call
  3. Record the number and notify via email
  4. Record voice-mail and notify via email
  • The amount of time that passes from the Incoming call starts to the Voice mail plays.
  • It means after an amount of time, if the Bizphone user does not pick up the call, the Voice mail action will begin.
  • From 5 seconds up to 60 seconds.

Fill in the emails that you would like to receive Missed call notification.

There are 2 options: 
  • Upload MP3 file
  • Text to Speech
    • Choose Language.
    • Choose Pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest). 
    • Choose Rate: the speed; from 0 (slowest) to 9 (fastest).
    • Choose the Gender of the voice.
    • Type in the Message.


8. Local SIP Server IP

This function works in the case an organization sets up a firewall to limit internet connections.
Select Local SIP Server IP > Key in the server IP > Save change


Only applicable for Desktop app.

9. Outbound Rule


Click HERE for more information about Outbound Rule.
Select a created Outbound Rule > Save change
Select a created Outbound Rule > Save change
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